Our one-day Customer Experience course addresses how customer service and/or marketing teams should handle face-to-face and remove customer interactions. In this course, you will explore the background and psychology of why customers behave the way they do, how you can influence their actions to provide higher quality service, and techniques and methods commonly used to create superior customer experiences. This course is highly interactive with tons of group activities to keep your group learning and engaged. The agenda can be customized upon request.
This training is Sold Out. To books a training for your company, please contact us.